IN-FLIGHT MANAGEMENT AND SERVICES COURSE

As on March 31st, 2002, we have trained 163 students for this course.

Airhostess & Flight Purser...
The world lies at their feet. They are the wanderers of the sonic age. From flying amid the clouds to providing cushions, soothing troubled nerves and balancing meal trays - The hostess of the sky have demanding regimen, living out of their suitcases. The rewards are plenty - Good money, Exotic places, and Meeting new people. The sacrifices too... An erratic time schedule, Jet lag, staying away from home and hearth for days. Yet what is it about flying that beckons them? A survey once revealed that 40% of schoolgirls profess to pursue the job of an Airhostess once out of school. It is a job, which attract many. A job which is considered glamorous, a job which take you around the world. But it is also the job, which rises many eyebrows. What are the qualities that an airline looks for in an Air hostess? "An airhostess one who is good looking, attractive, intelligent, enthusiastic and has a capacity to smile at the end of a long and tiring flight"

What it takes to discover the joy of Flying as an airhostess or Flight Purser with an Airline?
And answer will be; A pleasing personality, Ambitions, Emotional Sensitivity, Confidence, Intelligence, Patience, Calm Temperament, Initiative, Love for Adventure, Passion for travel, Eloquence, Social Skills.

What is the role of an airhostess or Flight Purser?
Aviation is a profession based on Responsibility and Trust. Airline passenger invests their trust in a crew of professionals who attend to their Safety and Services requirements during the course of flight. The profession of an airhostess is often confused as unidimensional career focused on glamour. While earlier understandings the role of the flight attendant were limited to only service aspect, air safety has in recent times grown to be predominant duty of the cabin attendant. Rule 38 B of Indian Aircraft Rules 1937 states that 'cabin attendant shall be carried for the purpose of performing duties in the interest of safety of passengers.' It can be implied fro this regulation that although the general perception of the role of the cabin crew in an airline operations is that of service and glamour, the actual function of these professionals lies in the convoying of the safety interest of airline passengers. The primary function of the cabin attendant, as legally defined, is to safeguard the passenger by providing leadership in times of emergency and by effectively managing any potential hazards.

There are thus, two aspects to the job of flight attendant, that of Service and Safety. From the service angle, the cabin attendant must be compliant whereas on the safety front a commanding and authoritative behavior is of essence. It is this conflicting nature of the behavior pattern adopted while discharging cabin duties that presents a challenge to the cabin crew member.

Cabin Crew Training

This training is being imparted to train personnel for employment in aviation industry as Cabin Crew (Airhostess / Flight Purser) Functions of a cabin crew are to look after the passenger on bard under normal condition and safety of the passenger during an emergency. The training program has been designed as per the syllabus specified by the Director General of Civil Aviation, Government of India.
After completion of the training, the candidates will be required to undergo a written test and oral interview conducted by the faculty to issue them "Certificate of Achievement"

The following subjects will be covered during the training:

• Aviation General Knowledge:
  History of Aviation, Airport & Airline Terms and Codes, Types of aircraft, Phases of flight, GMT Calculations, Important domestic and international airlines, Aviation abbreviations, World Geography, Different airports of the world , Civil Aviation in India, Cabin Crew training DGCA requirements.
• Airplane Technical Knowledge:
  Basic theory of flights, Various systems of airplanes, airplane external/internal parts, Interior, Emergency equipment and their uses, Safety and Survivals, Handling Emergency on board. (i) De-pressurization (ii) Fire (iii) Bomb Scare (iv) Belly Landing (v) Anticipated and unanticipated evacuation (vi) Anti hijacking procedure (vii) Ditching (viii) Hydraulic & Pneumatics failures.
• In-flight Service:
  Duties and responsibility of an airhostess, customer service and passenger handling, passenger handling terms, In-flight food, In-flight entertainment, In-flight announcements, Art of making cocktails.
• First Aid Training:
  First Aid and Physician's Kits, Aviation Medicine, Flying related health problems and their remedies, Dealing with medical emergencies on board, Procedures, Equipment required, e.g. airsickness, Ear discomfort, Heart attack, CRP, Emergency child birth on board the aircraft, Death on the aircraft etc.
• Behavior Traits:
  Understanding our emotions, Managing difficult customers, Self-confidence, Behavioral Sciences, How to handle complaints, Active listening, Managing stress and nervousness, using positive words, passenger care. Inter-personal relationship and transactional analysis. Etiquette's and manners
• Personality Development (Personal Grooming):
  What it takes to make a successful prospective employee, Telephone manners, Communication skills, Body language, Appearance and postures, Diet instructions, General Awareness, the art of good conversation, Voice modulation, Make up, personal hygiene, exercise to keep fit.
• Airline Interview preparation:
  How to write an application, Preparation of Curriculum Vitae, Dress codes for airline, preparing for an interview, Mock interview sessions, Group discussions, Guidelines for Entrance written examinations of airlines.

DURATION : 08 Weeks.

ELIGIBILITY:

(a) Age :- 18 to 27 years. NO SEX BAR.

(b) Minimum Educational Qualification :-
For Domestic Airlines: H.S.C. (10+2) Pass any stream.
For International Airline: University graduate of any stream.

(c) Height : - Minimum 5'2" for Air Hostess (Female)

(d) Minimum 5'7" for Flight Purser. (Male)

(e) Weight :- In proportion to age and height.

(f) Vision :- Normal (Contact Lenses acceptable)

(g) Languages :- Fluency in English & Hindi must.

(Candidates weak in English language will be provided with special coaching)

Note: Preference is given to holder of Diploma in Hotel Management, Past experience in Airline / Hospitality Industry / Customer Service related areas.

Days to Attend : Tuesday to Sunday (3 hours per day)

Special vacation Batch Duration : 04 Weeks, Tuesday to Sunday (6 hours per day)

TRAINING WITH INDIAN AIRLINES : Skyline had tied up with INDIAN AIRLINES for advanced training for Skyline trainee airhostesses and flight pursers at their training facility viz. Central Training Establishment, Hyderabad by vide their letter No.: CTE: TECH: GEN/23/216 dated 23rd February 2001

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